Shipping policy

Order Processing

All orders are processed within 1–3 business days after they are placed.

Orders are fulfilled and shipped from our U.S. fulfillment centers. Orders are not processed or shipped on weekends or holidays.

Shipping Rates & Delivery

We currently offer Free Standard Shipping on all orders within the United States.

Standard Shipping

• Cost: Free
  

• Delivery Time: Typically 3–8 business days after shipment
  
  

Please note that delivery times are estimates and may vary depending on carrier operations, weather conditions, or peak shipping seasons.

Shipping Locations

At this time, Velomix ships only within the United States.

We currently do not offer international shipping.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery through the shipping carrier.

If you do not receive your tracking information within 3 business days, please contact our support team at support@velomix.us.

Shipping Delays

While we aim to deliver your order within the estimated timeframe, shipping delays may occasionally occur due to factors outside our control, such as:

• Carrier delays
  

• Weather disruptions
  

• High shipping volume during holidays
  
  

If your order appears delayed, please allow additional time for the carrier to complete delivery.

Incorrect Shipping Address

Please ensure that your shipping address is entered correctly at checkout.

Velomix is not responsible for orders shipped to incorrect addresses provided by customers. If you notice an error in your shipping address, please contact us at support@velomix.us as soon as possible after placing your order.

Contact Us

If you have any questions regarding your order or shipping, please contact our support team.

Email: support@velomix.us